Shipping policy

Shipping Information

We know you're excited to receive your new water bottle bag, and we are too! Our team is working hard to get your order to you as quickly as possible.

Delivery Time

Our standard delivery typically takes 5-10 business days. However, please note that this is an estimate, and in some cases, delivery may take a bit longer. We truly appreciate your patience and encourage you to refer to your tracking details for the most up-to-date information on your order's progress.

For orders going to remote or harder-to-reach areas (e.g. islands or rural regions), please allow an additional 3-5 working days on top of our standard delivery estimates.

High Demand Notice

Due to high demand during our sale period our dispatch times may vary. Rest assured, we are working hard to get your order out as quickly as possible, always within 1-2 business days. We’re doing everything we can to get your order to you promptly!

Shipping Options

Currently, we only offer standard shipping. However, we are actively working on introducing multiple delivery options, so stay tuned for faster delivery choices in the near future!

Order Tracking

Once your order has shipped, you'll receive an email with tracking details so you can keep an eye on your package's journey. If you have any issues or if you haven't received your tracking number, feel free to reach out to us at hello@outwandr.com.

Lost or Damaged Items

If your order is lost or arrives damaged, please let us know within 7 days of receiving it. We’ll work with you to resolve the issue, either by sending a replacement or processing a refund, as per our Return and Refund Policy.

Contact Us

If you have any questions or concerns about shipping, our team is here to help! Just drop us a message at hello@outwandr.com and we’ll get back to you as soon as possible.